At www.shivaye.com, we prioritize customer satisfaction above all else. We understand that sometimes products may not meet your expectations or may arrive damaged. Therefore, we have crafted a comprehensive refund and return policy to ensure your peace of mind when shopping with us.

1. Refund and Return Period: You have a window of 7 days from the date of delivery to request a refund or return for your purchase. We want to make sure you have ample time to assess your product and reach out to us if any issues arise.

2. Video Documentation Requirement: To streamline the refund or return process, we kindly request that you make a video of yourself opening the parcel upon arrival. This video serves as crucial evidence in case of any damages or missing items.

3. Contact Information: Should you encounter any damages or find items missing from your order, please don’t hesitate to reach out to us immediately at 9997655003/9997540562 Between 12:00pm – 06:00pm, Alongside your contact, please send the video of the parcel opening for our reference.

4. Resolution Within 7 Days: Once we receive your complaint along with the opening video, our team will swiftly assess the situation. In cases of damaged or missing products, we commit to either replacing the item(s) or issuing a refund promptly. We understand the inconvenience this may cause and strive to resolve it within 7 days of your initial contact.

5. Proof of Video Requirement: Regrettably, without the video evidence of the parcel opening, we are unable to process any refund for missing items. This is a necessary measure to ensure fair and transparent transactions for all parties involved.

Our Commitment to You: Our refund and return policy reflect our dedication to providing you with a seamless shopping experience. We value your trust and aim to address any concerns or issues you may have promptly and efficiently.

Exclusions: Please note that this policy does not cover returns or refunds for items damaged due to misuse, improper handling, or normal wear and tear. Additionally, personalized or customized items may not be eligible for return or refund unless they arrive damaged or defective.

At www.shivaye.com, your satisfaction is our top priority. We are committed to upholding the highest standards of customer service and ensuring that every purchase exceeds your expectations. Thank you for choosing us for your shopping needs.