Refund and Returns Policy

The following are the return and refund policy of SHIVAYE

Returns are not accepted during the Sale Period.
All products listed in shivaye.com will be bound by this return and refund policy. Using the website means you have read and understood the terms and conditions of return and refund policy.
The product shall be returned in proper OEM packaging with no damage, scratches, or dents
Product packaging shall be preserved in original condition with no damage, scratches, or grease stains
Return request shall be initiated within 7 days after products are delivered
We provide returns only on damaged goods upon delivery. Please exercise caution before placing an order because you cannot cancel an order once it is processed.
In order to return a damaged product you can get in touch with our customer care at +91 9999673878. Our representative will walk you through on how to return the product
In case of damaged goods being delivered or wrong size or wrong specification is delivered we offer only replacement. No refund of the same will be provided under any condition.
Any item that shows the sign of wear or use or if it is in a condition other than the way it was when it was delivered, it cannot be returned.
Damaged or defective products should be returned in the condition they came in and should include all accessories with it.

We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with product share it at shivayeinfo@gmail.com
In case of a return, do make a video while repacking the parts.
While returning the package, the customer should make sure that the parts are repacked properly to ensure it doesn’t get damaged in transit as boodmo shall not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging.
Depending on the route and logistics services provider delivery time may vary. We can not guarantee that we will receive your returned item.
Shipping and finance (gateway) costs are not subject to refund. The cost of return shipping can be deducted from your refund.
If the return claim was rejected, we will send it back on the customer’s request or scrap after 30 days of keeping at stock. The customer will be responsible for paying all related shipping costs.

Items which belong to the following categories are not subject to refund: electronic and complicated electric parts (harnesses, instrument panels, parts with circuit boards, etc.), car body covers, bug & tar remover, air fresheners. You’ll find Non returnable mentioned on the product page for all the parts which have been exempted from this policy.
Vendors/merchants can have their own requirements or refund policy.

Following are the scope of returns/refunds of all products. All our returns/refunds will be bound by the following:

If a product is found faulty or has a manufacturing defect, or a wrong product is sent to you, we will replace the product as fast as possible to our best of capabilities.
A full refund of the amount of that product will be initiated only if the replacement of the same product is not available in stock with us. In all other cases, we will be replacing the product.
If there are any changes to this rule, the same will be mentioned in the description of the product. Unless anything is specifically mentioned, all products will be bound by the above given policies.
Regarding the refund of the shipping charge that you incur while shipping the product back to us, we can only refund the amount it cost us to ship the product to you or the cost that you have borne (whichever is lower).
Products bought during any sale or discount offers cannot be refunded or replaced

Refunds:

After the returned part is received, inspected, and approved by our QC team, it would take 1 day for the refund to initiate.
It usually, takes up to 5-7 working days for the refund amount to reflect in your source account. If you do not receive the refund within the above said time, please, contact your bank.

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